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Customer Service Representative

2 months ago

Epping, New Hampshire, United States Green Acres Group Full time

About Us

Green Acres Group is a leading provider of cemetery and ceremonial services in the UK, committed to delivering exceptional customer experiences.

Job Opportunity

We are seeking a highly skilled Customer Service Advisor to join our team at Green Acres Epping Forest. As a key member of our team, you will be responsible for delivering outstanding customer service, ensuring that our families and partners receive a personalized and caring experience.

Key Responsibilities

  • Deliver exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Engage with customers, Funeral Directors, and Arrangers to provide a warm and welcoming experience.
  • Work collaboratively with the team to achieve targets and exceed customer expectations.
  • Record financial and non-financial information accurately and efficiently.
  • Perform administrative duties, including the raising of purchase orders.
  • Ensure compliance with company procedures regarding health and safety, security, and welfare.

Requirements

  • High standard of customer care and ability to find ways to improve customer experience.
  • Ability to work with a variety of people, including customers, Funeral Directors, and Suppliers.
  • High standards of presentation and attention to detail.
  • Genuine enthusiasm, sensitivity, and compassion for working with people during difficult times.
  • Ability to work well under pressure and as part of a team.
  • Flexible and can-do attitude.

What We Offer

As a Customer Service Advisor with Green Acres Group, you will have the opportunity to work in a unique and caring environment, delivering exceptional customer experiences and making a real difference in people's lives.