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Customer Service Representative

2 months ago

Ellsworth, United States Hannaford Supermarkets Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate at Hannaford Supermarkets. As a key member of our store team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and upholding the highest standards of quality and safety.

Key Responsibilities
  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Observe and follow all company policies and procedures, maintaining a clean and safe store environment.
  • Assist with daily tasks, including cleaning check-stands, sweeping floors, and maintaining a neat and organized store appearance.
  • Support special projects and perform other functions as assigned by supervision, working within our company's management planning (MPP) guidelines to maintain productivity.
  • Treat all associates with fairness, dignity, and respect, promoting a positive and inclusive work environment.
  • Perform accurate price checks, control excessive use of store supplies, and maintain a high level of product knowledge.
  • Assist with prompt cleanup of spills and breakage, and report any needed equipment repairs or maintenance work to management.
Requirements
  • Effective communication and customer service skills, with the ability to work in a fast-paced environment.
  • Must meet minimum age requirements to perform specific job functions.
  • Willingness to learn multiple tasks and demonstrate ability to perform the technical requirements of the job.
  • Ability to perform frequent to continuous repetitive fingering, grasping, reaching, and hand/arm motions while standing the majority of the shift.
  • Ability to bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
Preferred Requirements
  • Greet all customers and provide them with prompt courteous service and assistance.
  • Bag or package merchandise according to established company policies and procedures.
  • Sort and return return-to-stock items (put-backs) back to their normal shelf locations with priority attention given to refrigerated and perishable items.
  • Provide carryout service in accordance with the company's guidelines.
About Hannaford Supermarkets

Hannaford Supermarkets is a leading grocery retailer committed to providing exceptional customer service and quality products. We are dedicated to creating a positive and inclusive work environment, where our associates feel valued and empowered to succeed.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.