Customer Support Associate

3 weeks ago


Wimberley, Texas, United States Ace Hardware Full time
Position Overview

As a Customer Support Associate, you will play a vital role in delivering exceptional service to our customers. This position is designed for individuals who are eager to assist and support our clientele in various departments.

Key Responsibilities:

  1. Demonstrate a commitment to being ACE Helpful, ensuring customer satisfaction is our top priority.
  2. Utilize basic computer skills, including familiarity with Windows operating systems.
  3. Possess foundational knowledge in areas such as electrical, plumbing, and paint supplies.
  4. Skillfully cut keys, glass, and provide accurate pricing information.
  5. Act as a backup cashier when required, ensuring smooth transactions.
  6. Assist customers with inquiries and sales across all departments.
  7. Maintain awareness of inventory levels and pricing structures.
  8. Prepare and arrange signage and bin tags as necessary.
  9. Efficiently manage overstock items throughout the store.
  10. Follow company guidelines for stocking and organizing merchandise.
  11. Assemble and display products effectively to enhance customer experience.
  12. Provide assistance and expertise in the lumber and paint departments.
  13. Physically capable of lifting items up to 95 lbs safely.
  14. Obtain necessary certifications for operating forklifts and other materials handling equipment.
  15. Respond to customer service inquiries via phone as directed.
  16. Work independently with minimal supervision, maintaining focus on tasks until completion.
  17. Handle CO2 and propane cylinders with proficiency.
  18. Answer incoming customer calls promptly, especially while stationed at the paint desk.
  19. Utilize two-way radios for effective internal communication regarding service requests.
  20. Maintain assigned aisles and areas in accordance with store policies.
  21. Foster a safe and positive work environment that encourages teamwork and motivation.

Join us in creating a welcoming atmosphere for our customers at Ace Hardware.



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