Customer Service Representative

4 weeks ago


Woodbridge, New Jersey, United States TD Bank Group Full time
Overview">

In this role, you will work in a dynamic and fast-paced environment at TD Bank Group. Our team is committed to delivering exceptional customer experiences while processing everyday banking transactions with accuracy and efficiency.

You will be an advocate for our customers, educating them on TD's products and services or referring them to a partner for specialized solutions. Your goal will be to provide timely problem resolution, escalating more difficult issues to management when necessary.

This position requires strong communication skills, attention to detail, and the ability to function in a fast-paced and changing environment.

Salary and Benefits

The estimated salary for this role is $22.00 - $27.75 USD per hour, based on location and experience. You will also be eligible for a competitive benefits package, including health and well-being benefits, savings and retirement programs, paid time off, and career development opportunities.

Job Description

As a Teller I, you will be responsible for:

  • Executing TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
  • Performing customer transactions, including deposits, withdrawals, loan and safe deposit box payments efficiently
  • Processing cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
  • Responding to and resolving customer inquiries and concerns using standard procedures and escalating to management as necessary
  • Engaging in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
Required Skills and Qualifications

To be successful in this role, you will need:

  • A high school diploma or GED
  • 6 months work-related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
  • Ability to work during operating hours to include weekends, evenings, holidays as scheduled
  • Demonstrated customer service skills
  • Strong organizational skills
  • Detail-oriented
  • Ability to function in a fast-paced and changing environment


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