Home Care Scheduling Coordinator

18 hours ago

Mineola, New York, United States The Assurance Group Full time
Job Title: Home Care Scheduling Coordinator

The Assurance Group is seeking a highly organized and detail-oriented Scheduling Coordinator to join our team. As a Scheduling Coordinator, you will be responsible for efficiently scheduling caregivers to ensure timely and effective delivery of home care services.

Key Responsibilities:
  • Coordinate and assign caregivers to client visits and shifts based on client needs and caregiver availability.
  • Maintain and update caregiver schedules in our scheduling software/system.
  • Handle scheduling requests, changes, and emergencies promptly and effectively.
  • Serve as the primary point of contact for caregivers regarding scheduling inquiries and updates.
  • Communicate schedule changes and updates to caregivers and clients in a clear and timely manner.
  • Collaborate with the care coordination team to ensure alignment between client care plans and caregiver schedules.
  • Monitor caregiver compliance with client care plans and agency policies through schedule adherence.
  • Address and resolve scheduling conflicts and issues in collaboration with the senior scheduling coordinator or management.
  • Ensure accurate and up-to-date documentation of caregiver assignments and client schedules.
  • Provide support to caregivers regarding scheduling-related inquiries and issues.
  • Assist clients and their families with scheduling concerns and inquiries as needed.
  • Foster positive relationships with caregivers and clients through effective communication and support.
  • Generate reports on scheduling metrics such as caregiver utilization, overtime, and client visit completion.
  • Maintain accurate records of caregiver schedules, client preferences, and service agreements.
  • Assist with documentation for audits, inspections, and regulatory compliance.

The ideal candidate will have a minimum of 1-2 years of experience in scheduling coordination, preferably in a home care or healthcare setting. Proficiency in MS Office Suite and experience with scheduling software are also required.

If you are a highly organized and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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