Fitness Industry Liaison
3 weeks ago
We are seeking a highly motivated Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will play a vital role in delivering exceptional customer experiences and supporting our members in achieving their fitness goals. If you have a passion for helping others and working in a dynamic environment, we want to hear from you
About the Role
* Provide personalized support and guidance to members on fitness-related matters
* Develop and maintain strong relationships with members and other stakeholders
* Stay up-to-date on product knowledge and features to effectively communicate with members
* Collaborate with other team members to ensure seamless service delivery
Responsibilities
* Respond to member inquiries and resolve issues promptly and professionally
* Utilize excellent communication and problem-solving skills to address member concerns
* Work collaboratively with other team members to achieve shared goals
Requirements
* High school diploma or equivalent required
* 1-2 years of experience in customer-facing roles, preferably in the fitness industry
* Strong knowledge of fitness products and services
* Excellent communication and interpersonal skills
Benefits
* Medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and growth
Estimated Salary: $55,000 - $75,000 per year
Work Environment: Fast-paced, dynamic environment with opportunities for professional growth and development.
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