Operations and Sales Manager
7 days ago
At KidStrong Perry, we are seeking a highly skilled Operations and Sales Manager to join our team. As the second in command at our center, this role is responsible for working closely with the General Manager to foster a culture of learning and development for both coaches and families. The ideal candidate will be a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for kids, families, and team members.
Responsibilities:- Center Operations:
- Understand key KPIs and financials to make informed business decisions.
- Build relationships with KidStrong families to align with core values and provide exceptional customer service.
- Oversee center initiatives such as maintenance, training, brand consistency, etc.
- Daily, weekly, and monthly cleaning and maintenance of the center.
- The typical schedule includes 4 weekdays and 1 weekend shift with specific hours dependent on the needs of the center.
- Communicate coach schedule changes using scheduling platforms.
- Sell and schedule events such as camps and parties to maximize center profitability.
- Sales:
- Maintain flawless lead management by conducting call drives to new and existing leads in the CRM tool.
- Finalize sales and bookings generated through online self-sign-up flow.
- Source and attend local events to increase brand awareness and drive incremental leads and memberships.
- Leadership:
- Foster a coaching culture - see something, say something.
- Assess and document coaches based on the KidStrong Coach DNA profile and class quality.
- Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
- Manage staff professional development through LearnUpon.
- Communicate professionally with co-workers in Slack and Email.
- Coaching:
- Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages walking to 11 years old.
- Understand the why behind the KidStrong curriculum and clearly communicate it.
- Demonstrate and manage the implementation of various programming and curriculum elements.
- Use the KS Coaches App to record data and provide data.
- Work in a physically intensive environment covering multiple miles in a shift moving through class, lifting equipment up to 25 pounds in weight.
- Athletic or coaching background with experience working with kids ages 15 months - 11 years old.
- Passion for working with children and comfortable speaking to parents/guardians.
- Achieve Coach Certification through HQ Training and Certification team.
- Complete training through LearnUpon as required.
- Prior experience as a pediatric OT/PT is a plus but not required.
- Previous experience in management is preferred but not required.
- Practical work experience with Google and Microsoft platforms.
- Experience with systems and platforms such as ZenPlanner, CareerPlug, and ADP is preferred but not required.
- Intermediate knowledge of physiology, exercise techniques, and body mechanics.
- CPR certified.
KidStrong Perry offers a competitive salary and benefits package to its employees. If you are a motivated and experienced Operations and Sales Manager looking to join a dynamic team, please apply for this position.
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