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Operations Manager

2 months ago

Baton Rouge, Louisiana, United States MV Transportation Full time
Job Overview

MV Transportation is seeking a skilled Operations Manager to oversee the daily operations of our transportation contract. The ideal candidate will have a strong background in management, with experience in scheduling, personnel management, and training.

Key Responsibilities
  • Manage on-time performance and driver availability to ensure efficient transportation services.
  • Oversee call center functions to provide exceptional customer service.
  • Develop and maintain strong relationships with customers through regular communication and outreach programs.
  • Identify, select, train, and mentor location staff to ensure a high-performing team.
  • Collaborate with the support team to ensure compliance with company, contract, and regulatory requirements.
  • Contribute to maintaining a safe and healthy work environment.
  • Monitor and analyze key operational metrics to drive business growth.
  • Implement and promote company policies and procedures to ensure consistency and quality.
Requirements
  • 3+ years of management experience in a similar-sized transit environment.
  • Strong written and verbal communication skills.
  • Knowledge of contractual obligations and company policies.
  • Ability to work independently and as part of a team.

MV Transportation is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a safe and inclusive work environment.