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Order Processing Specialist

2 months ago

Portland, Maine, United States Beacon Hill Full time
About the Role

We are seeking a highly skilled Order Intake Specialist to join our team at Beacon Hill. As an Order Intake Specialist, you will play a crucial role in maintaining high levels of customer satisfaction and ensuring smooth sales processes.

Key Responsibilities
  • Work directly with external customers to receive calls, generate quotes, process requests, answer product questions, and address warranty issues.
  • Process orders and manage customer relationships to ensure timely and accurate delivery of products.
  • Collaborate with internal teams to resolve customer complaints and issues in a timely and professional manner.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Stay up-to-date with industry trends and developments to continuously improve sales and customer service processes.
Requirements
  • 1+ years of experience in sales or customer service, or an equivalent combination of education and/or experience.
  • Excellent communication and interpersonal skills to effectively interact with customers and internal teams.
  • Strong organizational and time management skills to prioritize tasks and meet deadlines.
  • A positive, friendly, and approachable personality to provide exceptional customer service.
About Beacon Hill

Beacon Hill is a leading provider of staffing solutions, delivering coordinated staffing services with unparalleled service, a commitment to project completion, and a passion for innovation, creativity, and continuous improvement.

We offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties, and industries.