Sales Support Specialist Opportunity
2 days ago
As a Sales Support Specialist, you will play a vital role in delivering exceptional customer service and support to our clients. Our company, Signify N.V, is a leading provider of innovative lighting solutions, with a rich history spanning over 125 years.
We are committed to empowering our employees to grow their skills and careers, fostering a culture of continuous learning and creativity. Our team is passionate about creating innovative solutions that make a lasting impact on people's lives.
Key Responsibilities:
- Process all claim forms and convert them to quality notices.
- Cross-reference the Letter of Authorization to confirm the serviceability of reported claims.
- Handle warranty claims for materials in accordance with warranty terms and conditions.
- Review and take ownership of escalated claims when total service costs exceed established thresholds.
- Provide data input for QN and site history, collaborating with Project Management team to enhance understanding for failure analysis.
- Serve as the primary point of contact for customer inquiries, providing timely and accurate information.
Requirements:
- A High School Diploma with relevant experience.
- Two years of customer experience.
- Strong communication and interpersonal skills.
- Familiarity with SAP system.
- Claim processing experience preferred.
Salary and Benefits:
The salary range for this position is $33.61-$49.29 per hour. We offer a comprehensive benefits package, including medical, health savings account, dental, 401K retirement plan with company match, employee stock purchase plan (ESPP), paid time off, tuition reimbursement, and product discounts.
You will also have the opportunity to purchase supplemental benefits, such as life insurance, dependent life insurance, vision insurance, and accidental death and dismemberment insurance.
We strive to create an inclusive work environment that values diversity and promotes creativity and innovation.
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