Customer Service Associate
3 weeks ago
**About Us**
Stark Exterminators Inc is a family-owned and operated business with over 50 years of experience in providing pest control services. Our company culture values teamwork, quality service, and customer satisfaction.
**Job Summary**
We are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will serve as the first point of contact for internal and external customers, responding to inquiries and resolving issues efficiently.
**Responsibilities**
- Respond to incoming phone calls and emails from customers
- Assist in scheduling service appointments and collecting payments
- Update customer files and records accurately
- Work collaboratively with technicians to ensure seamless service delivery
- Participate in outbound calls to connect with customers and promote our services
**Requirements**
- High school diploma or equivalent
- Working knowledge of Microsoft Office Suite
- Ability to work a minimum of 40 hours per week and occasional overtime
- Professional appearance and excellent communication skills
**Compensation and Benefits**
We offer a competitive hourly rate based on experience, ranging from $18 to $25 per hour. Our benefits package includes medical, dental, and vision insurance, 401(k) with company match, and paid time off.
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