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Community Engagement Specialist
2 months ago
Location: San Jose Metropolitan Area, CA
Job Type: Full-Time
Department: County-Wide Recruitment
Bargaining Unit: 01
Position Overview
Under direct supervision, this role involves assisting professional and technical staff by executing a variety of support functions and services.
Key Responsibilities
The following responsibilities are typical for positions within this classification, regardless of departmental assignments:
- Serve as a liaison between community residents and professional staff, ensuring that current community issues are communicated effectively;
- Acquire knowledge of departmental programs and community resources to inform residents about available services;
- Schedule appointments and maintain simple records;
- Collect data and compile concise reports;
- Facilitate transportation for residents receiving departmental services;
- Act as an interpreter for non-English speaking residents when necessary;
- Participate in relevant staff and in-service meetings;
- Engage in on-the-job training sessions;
- Provide assistance and support services to community residents and professional staff in various settings;
- May offer counseling to clients regarding personal issues and explain available community resources;
- Collaborate with professional staff to assess client needs or challenges;
- Identify clients in the community who require departmental services;
- Perform additional related duties as required.
Possession of a valid California Driver's license prior to appointment, and the ability to qualify for a County Drivers Permit.
Experience Requirements: The necessary knowledge and skills are typically gained through six (6) months of experience in community service with community-based or non-profit organizations, providing familiarity with available community resources and basic record-keeping.
Knowledge and Skills:
- Understanding of the problems, needs, attitudes, and behaviors of community residents;
- Awareness of available community resources;
- Basic record-keeping skills.
- Comprehend and follow both written and oral instructions;
- Maintain simple records accurately;
- Read and write in English;
- Communicate effectively and build positive relationships with community members;
- Establish and maintain effective working relationships with others.
The County provides comprehensive medical, dental, and vision benefits for employees and their dependents, including options with no deductibles, co-pays, or co-insurance.
Additionally, generous paid time off is offered, including significant vacation, sick leave, and 13 paid holidays annually.
Other benefits include robust retirement plans, health flexible spending accounts, dependent care assistance programs, life and disability insurance, employee assistance programs, wellness initiatives, and education reimbursement opportunities.
Note: Benefit and retirement information may vary by bargaining unit.
