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Service Technician

2 months ago

Aurora, Illinois, United States Loram Full time
Job Title: Service Technician

Job Summary:

The Service Technician position at Loram Technologies is responsible for providing exceptional customer service and maintenance functions to our clients within a specific region. This role requires a high level of technical expertise, strong communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

  • Perform lubrication services for railway customers, adhering to specified guidelines and procedures.
  • Build and maintain strong relationships with customers and suppliers to improve products and services.
  • Collaborate with the Sales Department to ensure customer expectations are met and exceeded.
  • Manage inventory held on maintenance vehicles through company processes.
  • Plan and schedule work based on task difficulty and length, anticipating and adjusting for problems to meet objectives.

Requirements:

  • High School Diploma or Equivalent
  • Maintain railroad safety training and certifications
  • Ability to obtain a CDL
  • 1+ years of Field service experience with customer-facing roles
  • 2+ years working in a railway environment, Field service, and basic computer skills

Working Conditions:

  • 100% travel, using any method of transportation
  • Ability to lift and/or move up to 50 pounds
  • Ability to apply high levels of cognitive, analytical, retention, and reasoning
  • Excellent communication skills used within any social context

Loram is an Equal Opportunity Employer