Fitness Center Team Member
3 days ago
In this role, you will provide exceptional customer service and create a positive member experience at Planet Fitness - Excel Fitness. As a key member of our team, you will be responsible for ensuring that all members receive a superior level of service and support.
Salary Information
The estimated annual salary for this position is $42,000 - $60,000, based on location and experience.
Job Responsibilities
- Provide an exceptional customer service experience by filling in for available shifts when needed.
- Be on call to assist with shift coverage, as needed.
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Detailed cleaning in all areas of the facility.
Required Skills and Qualifications
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- People with positive mental attitudes excel here.
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Benefits
- Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay.
- Every Team Player receives a FREE Planet Fitness Black Card Membership.
- Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources.
- PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter commercial cleaning products during shift.
This is an excellent opportunity to join a dynamic team and grow your career with Planet Fitness - Excel Fitness.
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