Patient Service Coordinator

3 weeks ago


Benton, Illinois, United States NovaCare Rehabilitation Full time

**About the Role:**

We are seeking a skilled Patient Service Specialist to join our team at NovaCare Rehabilitation in Benton, IL.

The ideal candidate will have excellent communication skills, be adaptable and flexible, and possess a patient-centric approach. As a Patient Service Specialist, you will be responsible for managing both the patient side and business side of our center, ensuring an exceptional experience for every patient starting from the front desk.

**Responsibilities:**

  • Greet new and existing patients, register new patients, and provide information about their visit
  • Schedule appointments in person or over the phone
  • Communicate with various parties, including attorney offices, insurance companies, and market operational leaders
  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
  • Provide patients with important information about their next appointment as they check out
  • Respond to requests for information from patients, providers, and coworkers

**Qualifications:**

  • High School Diploma or GED
  • Previous therapy experience and/or 1 year of front desk experience preferred

**Physical Requirements:**

  • Able to walk, stand, bend, and reach consistently throughout a workday/shift
  • Ability to lift up to 25lbs safely using proper body mechanics
  • Visual acuity sufficient to maintain accurate records and recognize people
  • Ability to speak and hear sufficiently to understand and give directions

**Estimated Salary:** $15.00-$20.00 per hour, depending on experience.



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