Healthcare Support Specialist

6 days ago


Jacksonville, Florida, United States UF Health Full time
Overview:
As a valued member of our UF Health team, you will play a critical role in providing exceptional patient service and support. This position requires excellent communication and organizational skills, with the ability to maintain confidentiality and handle sensitive information with discretion.

Responsibilities:
  • You will be responsible for preparing and maintaining medical records, ensuring accuracy and compliance with established guidelines.
  • A key aspect of this role is performing accurate registration interviews, entering data directly into the electronic medical record system, and facilitating full registration for new patients and updating information for established patients across multiple specialties.
  • Maintaining patient scheduling functions and setting appointments according to established procedures.
  • You will receive and direct messages, both electronically and in person, to the appropriate personnel, making contacts as necessary for departmental operations.
  • Keying patient dispositions, diagnostic codes, patient orders, charges, and payments as defined in the electronic medical record.
  • Performing cashiering functions related to co-payments or other patient payments/collections, as well as routine clerical duties for the department.
  • You will provide exceptional customer service to patients, families, representatives, and members of the treatment team.
  • This role requires active participation as an integral care team member in the coordination of patient care.


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