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Assistant Hospital Services Manager, Veterinary Medicine
2 months ago
About Ethos Veterinary Health
Ethos Veterinary Health is a leading network of specialty and emergency hospitals across North America, dedicated to delivering compassionate, unparalleled care and rewarding careers. Our integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to revolutionize veterinary medicine.
About the Role
The Assistant Hospital Services Manager is a key member of our team, responsible for overseeing the daily operations of assigned disciplines and/or departments. This role requires a strong focus on creating an optimal client experience, operational planning, staff training and development, scheduling, interviewing, hiring, and corrective actions. The successful candidate will have excellent communication and organizational skills, with the ability to deliver exceptional client service.
Key Responsibilities
- Department Oversight: Ensure compliance and accountability for all standard hospital operating procedures and adherence to local, state, and federal regulations.
- Resource Allocation & Staff Scheduling: Develop staff schedules to assure maximum productivity and service while managing labor within budget constraints.
- Collaboration with Medical Director: Work closely with the hospital medical director to ensure the effective deployment of medical services within the departments.
- Client and Pet Flow Management: Regularly assess and ensure the efficient and effective flow of clients and pets through the departments.
- Resource Evaluation and Recommendation: Evaluate the needs of the departments and recommend appropriate resources to meet those needs.
- Work Area Maintenance: Ensure all department work areas are clean, attractive, functional, safe, and hospitable for staff, patients, and clients.
- Financial and Benchmarking Management: Participate in evaluating financial and benchmarking information to ensure the best management of the departments and the achievement of business goals.
- Collaboration with Corporate Teams: Work in collaboration with corporate teams in finance, human resources, marketing, supply management, and business development.
- Team Development: Develop and build teams, fostering mutual trust, respect, and cooperation among team members.
- Recruitment and Hiring: Participate in the recruitment, interview, and hiring for all open staff positions and doctors.
- Performance Standards and Reviews: Set production and performance standards and follow up through monitoring, assessing, reviewing, and evaluating employee performance.
- Training and Development: Ensure appropriate training for all staff, focusing on exceptional customer service and hospitality.
- Change Management: Work in collaboration with the Hospital Director to facilitate change management in the hospital.
- Payroll and Workers' Compensation: Resolve and approve payroll matters through supervisors or directly as needed.
Requirements
- Education: Bachelor's Degree or equivalent work experience.
- Experience: 5 years managing or leading a team of 25+ people.
- Background: Human healthcare or veterinary background a plus.
- Location: This role is on-site, located in a convenient location.
- Skills: Excellent communication and organizational skills, with the ability to deliver exceptional client service.
Benefits of Working at Ethos Veterinary Health
- Full-time benefits: Health, dental, vision, disability, and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, personal pets discount, paid time off, and a generous CE allowance.
