Shift Supervisor
3 days ago
About the RoleThe Shift Supervisor is a crucial member of our restaurant team, responsible for ensuring seamless operations during scheduled shifts. Reporting directly to the General Manager (GM) and Assistant General Manager (AGM), this role plays a key part in delivering exceptional customer experiences, managing staff performance, and contributing to financial growth.
Key Responsibilities
- Schedule employee shifts, balancing staff needs with business demands.
- Monitor and document crew member performance, providing constructive feedback and coaching to drive improvement.
- Address guest complaints and concerns promptly and professionally.
- Manage inventory levels, maintaining accurate records and ordering supplies as needed.
Requirements and Qualifications
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Minimum 1 year' experience in restaurant management or a related industry role.
- Excellent communication, leadership, and problem-solving skills.
- Able to work flexible hours, including evenings and weekends.
Benefits
- Competitive salary: $50,000 - $70,000 per annum, depending on experience.
- Ongoing training and development opportunities.
- Discounts on food and merchandise.
- Generous paid time off policy.
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