Client Services Coordinator

1 week ago


Paintsville, Kentucky, United States H&R Block Full time
Job Description:
H&R Block is seeking a skilled Client Services Coordinator to join our team. In this role, you will be responsible for providing exceptional client service, including answering phones, greeting clients, and scheduling appointments. You will also maintain office cleanliness and organization, working collaboratively with team members to ensure a positive client experience.

Responsibilities:
* Answer phones and greet clients in a personalized, friendly, and inviting manner
* Match clients with the best-suited tax professional for their needs
* Schedule clients according to their preferences
* Ensure all client needs are met during service, both in person, over the phone, or virtually
* Maintain office cleanliness and organization with team members

Requirements:
* Experience working in a fast-paced environment
* Previous experience in a customer service environment
* Ability to multi-task
* Strong organizational and time-management skills
* Computer proficiency with Microsoft Office

Benefits:
H&R Block offers a comprehensive benefits package, including medical coverage, 401(k) retirement savings plan, employee stock purchase plan, and various discounts on everyday items and services. We also offer a wellbeing program, BetterYou, to help you build healthy habits, as well as an Employee Assistance Program with Health Advocate.

What We Offer:
H&R Block is committed to building a connected culture where trust, care, and connections are how we work together. We recognize the importance of diversity and inclusion, valuing unique perspectives and experiences. Join our team and contribute to creating an exceptional work environment that values growth, support, and belonging.

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