Healthcare Support Specialist

3 weeks ago


Cuyahoga Falls, Ohio, United States UnitedHealth Group Full time
Are you passionate about providing excellent customer service? Do you have a strong background in healthcare? If so, we may have the perfect opportunity for you We are seeking a Per Diem Customer Service Representative to join our team at UnitedHealth Group. As a primary liaison between patients and providers, you will be responsible for resolving issues and managing communication between hospitals, emergency rooms, and other providers as needed. Care is recorded and managed within the scope of the Electronic Medical Record.

The salary for this role is estimated to be around $20-$25 per hour, depending on experience. Our office is located at Western Reserve Hospital in Cuyahoga Falls, OH. This position requires a variable schedule, including days, evenings, nights, or weekends, supporting our 24/7 operations.

Key Responsibilities:
  • Answer all calls by greeting patients appropriately and listening actively for patient issues.
  • Follow protocols as written for correctly recording and delivering messages.
  • Provide patients with information on expected outcome of call.
  • Verify patient information and record all call information within the EMR as per written protocols.
  • Schedule or cancel appointments as per patient request.
  • Page individual providers as needed per protocol.
  • Perform other clerical duties as assigned.
  • Maintain confidentiality of patient, employee or financial records.


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