Healthcare Support Specialist
3 weeks ago
The salary for this role is estimated to be around $20-$25 per hour, depending on experience. Our office is located at Western Reserve Hospital in Cuyahoga Falls, OH. This position requires a variable schedule, including days, evenings, nights, or weekends, supporting our 24/7 operations.
Key Responsibilities:
- Answer all calls by greeting patients appropriately and listening actively for patient issues.
- Follow protocols as written for correctly recording and delivering messages.
- Provide patients with information on expected outcome of call.
- Verify patient information and record all call information within the EMR as per written protocols.
- Schedule or cancel appointments as per patient request.
- Page individual providers as needed per protocol.
- Perform other clerical duties as assigned.
- Maintain confidentiality of patient, employee or financial records.
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