Practice Manager

7 days ago


Hyannis, Massachusetts, United States Harbor Health Services Full time
Practice Manager Job Description

Harbor Health Services is seeking a skilled Practice Manager to oversee the day-to-day operations of our clinical and administrative departments at the Harbor Community Health Center - Hyannis.

Key Responsibilities:
  • Support the Senior VP of the Community Health Centers, Medical Director, and Chief Nursing Officer in ensuring the efficient and effective management of health care services.
  • Develop and implement strategies to improve patient access and flow, including scheduling and realignment of staff.
  • Recruit, train, and supervise staff, as well as evaluate and develop their skills.
  • Ensure the implementation and maintenance of processes related to referrals, appointments, and clinical indicators.
  • Manage office and medical supplies, and assist in the implementation and monitoring of new initiatives.
  • Collect and reconcile cash receipts, and develop data-driven quality reports.
  • Assist with audits and regulatory activities.
Requirements:
  • Bachelor's degree in public health, healthcare management, or related field, or equivalent experience.
  • Minimum of 5+ years of progressive responsibility managing teams in a business and/or healthcare environment, with ambulatory practice experience preferred.
  • Knowledge of health planning and clinic management principles, including patient registration, scheduling, and referral management.
  • Excellent communication and presentation skills, with demonstrated leadership skills across a broad range of constituents.
  • Ability to lead and develop teams focused on patient satisfaction, with a proven track record in delivering outstanding customer service.
  • Experience in a Community Health Center setting, with technical experience using Electronic Health Records (EHR) and familiarity with health insurance, healthcare regulations, and DPH/HRSA.
  • Intermediate skills in Office 365, including Excel, Word, and Outlook, with familiarity with Key Performance Indicators (KPIs) and metrics.

Harbor Health Services is an equal opportunity employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package, including health, dental, vision, life, and disability insurance, as well as a 403b savings plan, generous paid time off, and 11 additional holidays.


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