Resident Experience Manager

1 week ago


San Francisco, California, United States Action Property Management Full time

**Company Overview**

Action Property Management is a leading provider of homeowner's association management services, serving over 300 communities across 9 offices. Our team of nearly 900 dedicated members is committed to delivering exceptional customer service and ensuring 100% resident satisfaction.

We are currently seeking a Resident Relations Associate to join our luxury association, MIRA, located in San Francisco. In this role, you will represent Action Property Management and the Association, providing exceptional 5-star customer service and maintaining the appearance of the front desk area, lobby, and main elevators.

**Key Responsibilities:*

  • Deliver exceptional customer service and ensure 100% resident satisfaction.
  • Maintain the appearance of the front desk area, lobby, and main elevators.
  • Monitor lobby activity and maintain access control.
  • Provide concierge services.
  • Complete Daily Activity Report.
  • Answer and direct incoming phone calls. Receive and distribute resident parcels.
  • Address resident and guest concerns and questions.
  • Demonstrate strong understanding of the association's governing documents.

**Requirements:**

  • Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
  • At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred.
  • Hospitality Management college students or recent graduates are highly desired.
  • Polished and professional appearance and demeanor.
  • Upbeat and positive team player attitude.
  • Strong judgment and solutions-oriented.
  • Proactive customer service approach.

**Salary and Benefits:**

$22-$23.50 per hour. Comprehensive health benefits and paid time off package for qualifying employees. On-going hospitality and property management training. Opportunities for career growth and advancement in a values-driven company culture promoting teamwork and excellence.



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