Medical Appointment Scheduler

6 days ago


El Paso, Texas, United States ASK Staffing Full time

We are seeking a highly skilled and compassionate Medical Appointment Scheduler to join our team as a Population Health HRA Care Navigator.

About the Role

This is a 5-month contract opportunity, working 100% remotely. The ideal candidate will possess strong written and verbal communication skills, with a focus on delivering top-quality customer service and healthcare coordination.

The successful candidate will be responsible for outreaching to Healthcare Medicare customers, screening their health, lifestyle, and care coordination needs, and engaging them in internal Population Health programs. This will involve telephonic customer outreach, completing health screenings, educating customers on available benefits, coordinating with internal teams, and maintaining documentation for regulatory review.

Key Responsibilities
  • Telephonic customer outreach to complete health screenings and educate customers on available benefits
  • Coordinating with internal teams to ensure timely hand-off to appropriate care teams
  • Maintaining documentation for regulatory review
  • Educating customers on plan benefits and routing customer referrals to appropriate care management teams based on identified needs
Requirements
  • Possesses strong written and verbal communication skills with a focus on top-quality customer service and health care coordination
  • Empathetic attitude with ability to offer emotional support
  • Experience and knowledge of multiple aspects of the health care industry
  • Excellent listening skills
  • Proficient in computer application skills and navigation, including email, spreadsheets, Word processing, and data input
  • Works well in a team approach with strong interpersonal skills
  • Ability to handle multiple tasks, set priorities, and develop action plans
  • Knowledge of regulatory requirements with emphasis on Medicare
Education and Experience
  • High school diploma, college degree preferred or equivalent managed care experience
  • 1 year of experience in managed care or related work in Health Services with emphasis on population management
  • 1 year of experience with processes that involve telephone contact and process management
What We Offer

We offer a competitive salary of $19/hour, paid weekly via W2. Our company culture values diversity, equity, and inclusion, and we strive to create an environment where all associates feel valued and respected.



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