Host - Front of House Ambassador

1 month ago


Mequon, Wisconsin, United States Lowlands Group Full time

As a Host at Lowlands Group, you are the first and last impression our guests receive. Your role is crucial in setting the tone for their entire dining experience. You will be responsible for greeting, seating, and answering phones, while also preventing traffic jams and ensuring a smooth flow of the restaurant.

A great Host is more than just a welcoming presence. They are the conductor of the overall flow of the restaurant, ensuring that every guest feels valued and cared for. You will need to put yourself in their shoes and ask yourself what kind of greeting you would like to receive if you were them.

Essential Functions:

  • Food & Beverage Quality Assurance
  • Menu Knowledge
  • Rotation Seating
  • Welcoming
  • Aware of Events & Specials
  • Friendly & Attentive Customer Service
  • Responsible Cash Handling
  • Service Speed
  • Maintain a neat, organized front-of-house environment
  • Assist with opening/closing tasks and side work as needed
  • Answer phones and schedule reservations with large parties

Qualifications:

  • Team Player
  • Team Communication
  • Performs assigned tasks
  • Continuous development of food & beverage product knowledge
  • Customer Service Skills
  • Ability to maintain Professionalism at all times
  • Ability to communicate clearly
  • Ability to work well with others
  • Ability to multi-task

General Physical Demands for the Position:

Hosts will regularly stand for long periods of time, bend, stoop, turn, lift, talk, walk, walk on uneven ground, carry and lift up to fifty (50) pounds. Team lift is required for anything over twenty-five (25) pounds or any awkward lifting.



Lowlands Group is an equal opportunity employer.



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