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Client Service Representative

2 months ago

Hollywood, Florida, United States Banfield Pet Hospital Full time
Job Summary

The Client Service Coordinator plays a vital role in driving the flow of clients and pets through Banfield Pet Hospital, ensuring exceptional client care and maximizing the productivity of our veterinary medical team.

Key Responsibilities
  • Client Recruitment and Retention: Promote hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Patient Flow Management: Maximize the number of pets seen by the hospital team through efficient hospital operations to support the needs of our wellness plan clients.
  • Client Education and Support: Provide professional, efficient, and exceptional service at all times, educating clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
  • Administrative Functions: Assist with administrative tasks, including maintaining accurate balances, utilizing proper opening and closing procedures, and conducting other job duties as assigned.
Requirements
  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic computer skills and knowledge of hospital software.