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Assistant Store Leader

2 months ago

Anderson, California, United States Quick Quack Car Wash Full time
About the Role

We are seeking a highly motivated and experienced Assistant Store Leader to join our team at Quick Quack Car Wash. As a key member of our leadership team, you will be responsible for driving business growth, developing and implementing strategies to improve store performance, and leading a high-performing team of car wash professionals.

Key Responsibilities
  • Leadership and Team Development: Assist the Store Leader in hiring, training, and developing a team of car wash experts who consistently deliver exceptional customer service and meet sales goals.
  • Store Operations: Assist with coordinating the day-to-day workflow of team members, providing direction, and ensuring the store runs smoothly and efficiently.
  • Customer Service: Assist customers with questions or price discrepancies, and ensure that all customers receive a positive and memorable experience.
  • Performance Monitoring: Monitor store performance, identify areas for improvement, and implement strategies to increase productivity and efficiency.
  • Cash Handling: Maintain proper cash accountabilities at POS registers and ensure accurate handling of cash and credit transactions.
Requirements
  • Leadership Skills: Strong leadership and communication skills, with the ability to motivate and inspire a team to achieve exceptional results.
  • Customer Service Skills: Excellent customer service skills, with the ability to provide a positive and memorable experience for all customers.
  • Technical Skills: Ability to read, count, and write accurately, with basic math skills and attention to detail.
  • Availability: Ability to work various hours, weekends, and holidays, with flexibility to adapt to changing business needs.
  • Physical Demands: Prolonged periods of standing, working on the cash register or related equipment, and lifting up to 15 pounds.
Competencies
  • Planning & Organizing: Expertise in driving business growth by maximizing car volume and building customer loyalty through a best-in-class guest experience.
  • Business Acumen: Ability to contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions.
  • Inspiring Others: Motivation and inspiration of team members through Quick Quack's core values (Smart, Kind & Driven).
  • Execution: Clear communication of standards and monitoring of outcomes to ensure adherence to company-wide policies and procedures.
  • Delegation & Empowerment: Provision of clear expectations, involvement of others in developing plans, and holding team members accountable to customer service standards.
  • Building Talent: Development of team members to ensure they provide outstanding service and are prepared for future growth.
  • Coaching: Ongoing performance feedback through real-time coaching, 1 on 1s, and individual development plans.
  • Decision Making: Active seeking of data from various sources to identify opportunities and make rapid and well-informed decisions to improve results.