Customer Experience Specialist

1 week ago


Elmsford, New York, United States Grainger Full time
Job Summary:

Grainger is seeking a dedicated and results-driven Customer Experience Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, maximizing sales opportunities, and maintaining a smooth inventory management process.

About Grainger:

We are a leading industrial distributor with operations in North America, Japan, and the United Kingdom, serving over 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships.

Responsibilities:
  • Deliver exceptional customer service, ensuring a positive experience through effective communication and product knowledge.
  • Identify and address customer needs, maximizing sales opportunities and encouraging customer loyalty through adaptable communication styles.
  • Maintain a seamless inventory management process, picking, preparing, and staging will-call orders, receiving and putting away stock.
Benefits:
  • Benefits starting day one, including medical, dental, vision, and life insurance plans.
  • Paid time off (PTO) and 6 company holidays per year.
  • Automatic 6% 401(k) company contribution each pay period.


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