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Business Operations Manager
2 months ago
The Assistant Manager is a key member of our team at Siddons Martin Emergency Group, LLC, responsible for overseeing daily business activities and ensuring the smooth operation of our services.
Key Responsibilities- Leadership and Supervision: Provide overall supervision and direction to service staff, ensuring they meet company standards and goals.
- Customer Interaction: Direct customer, service staff, and sales staff interaction, maintaining a high level of customer satisfaction.
- Facility Maintenance: Maintain a clean and safe facility, including offices, and ensure a neat and professional personal appearance at all times.
- Financial Acumen: Understand business financials and goals, sharing this information with service staff daily, weekly, and monthly.
- Process Adherence: Follow company processes and procedures as defined in the SMEG operations manual.
- Work Order Management: Prepare work orders and estimates, quote repairs to customers, and coordinate work flow within the shop.
- Inventory Control: Manage inventory, parts pricing, and procurement, ensuring accurate data entry of parts and labor services.
- Reporting and Communication: Maintain accurate and legible company-designed reports and paperwork, and notice and report potential problem areas to management.
- Experience: 3 to 5 years of experience in an automotive service-related industry, with knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry.
- Certifications: EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus.
- Education: High School Diploma or GED.
The employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 30 pounds.