Telecom Field Specialist

3 weeks ago


Lorain, Ohio, United States BrightSpeed Full time
Job Description

As a Customer Service Technician at Brightspeed, you will be performing installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks. This includes associated wiring and equipment, as well as maintaining and repairing outside plant facilities within assigned geographic service areas.

You may be required to work varying shifts, including mandatory overtime, weekends, and holidays. As a Customer Service Technician, your responsibilities will include:

  • Installing, maintaining, and troubleshooting of high-speed internet, video, and voice networks
  • Maintaining and repairing outside plant facilities
  • Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
  • Observing all safety rules and regulations
  • Assisting other technical personnel in the performance of their duties when requested
  • Actively supporting sales and marketing-related activities


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