Automotive Service Advisor

1 week ago


Milford, Ohio, United States Toyota of Clermont Full time
Job Summary:

The Service Advisor position at Toyota of Clermont is a critical role that requires strong communication and sales skills. As a Service Advisor, you will be responsible for initiating automotive services and repairs by addressing customer concerns, recommending needed services and maintenance, and developing estimates. You will also be responsible for maintaining customer rapport and records, as well as updating job knowledge by participating in educational opportunities and reading manufacturers' publications.

Key Responsibilities:

* Address customer concerns by listening to description of symptoms, clarifying description of problems, and examining service schedules
* Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions, and developing estimates
* Prepare repair orders (ROs) by describing symptoms, problems, and causes discovered, as well as repairs and services required, and obtaining approval signatures
* Maintain customer rapport by explaining and prioritizing needed vehicle repairs and maintenance, managing customer's expectations, and obtaining customer's approval of estimates
* Maintain automotive records by recording problems and corrective actions planned, and updating job knowledge by participating in educational opportunities and reading manufacturers' publications

Requirements:

* Previous automotive Service Advisor experience
* Strong verbal and written communications skills
* Ability to produce high sales levels, while maintaining high levels of customer satisfaction
* Ability to understand and keep abreast of federal, state, and local regulations that affect operations
* Valid Driver's License and clean driving record
* Ability to multi-task and work in a fast-paced environment
* Enthusiasm, strong communication skills, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement

What We Offer:

Toyota of Clermont offers competitive salaries and benefits, as well as opportunities for professional growth and development. We are proud to be an Equal Opportunity Employer and are committed to providing a work environment that is inclusive and respectful of all employees.

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