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Retail Sales Associate

2 months ago

Iowa City, Iowa, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Sherwin-Williams. As a key member of our retail team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.

Key Responsibilities
  • Provide excellent customer service, ensuring customer satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build productive relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis, driving business growth and revenue
  • Maintain precise work order files and formulas, ensuring accurate inventory management
  • Pull and stock products from the sales floor or warehouse, maintaining a high level of product availability
  • Tint and mix products, as needed, to customer specifications, ensuring accurate and timely delivery
  • Load and unload delivery trucks, ensuring safe and efficient transportation of products
  • Assist in making deliveries, as needed, providing excellent customer service and ensuring timely delivery
  • Maintain in-stock and presentable condition assigned areas, ensuring a high level of store appearance and organization
  • Remain knowledgeable on products offered, discussing available options and making recommendations to customers
  • Comply with inventory control procedures, ensuring accurate and timely inventory management
  • Suggest ways to improve sales, driving business growth and revenue
Requirements
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish