Medical Office Associate

2 weeks ago

Decatur, Georgia, United States Positive Impact Health Centers INC Full time
Job Summary

Positive Impact Health Centers INC is seeking a highly skilled Medical Receptionist to join our team. As a Medical Receptionist, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities
  • Fluently communicate in English and Spanish to perform tasks, as necessary.
  • Answer multiple phone lines in a professional and courteous manner, screen each call, and route the call appropriately.
  • Check in patients, complete patient registration, and manage patient flow by providing timely check-in procedures upon arrival.
  • Instruct new patients in completion of medical information forms and ensure all forms are completely filled out.
  • Update required forms for established patients per practice protocol.
  • Maintain accuracy of patient demographic and insurance information by verifying this information at each patient encounter.
  • Maintain accuracy of insurance, patient billing, and contact information by entering patient demographic and insurance information correctly into the computer system.
  • Collect copays, deductibles, coinsurance, and past due balances prior to the patient being seen.
  • Accurately post payments and provide receipts to patients.
  • Reconcile daily receipts and money collected with end-of-day reports to confirm money balances and prepare individual deposits.
  • Notify and promote the patient portal with patients.
  • Protect patients' rights by maintaining confidentiality per HIPAA guidelines.
  • Sort and distribute incoming mail.
  • Perform medical coding and billing tasks for non-insurance claims as assigned by manager.
  • Contact patients on a monthly basis regarding past due balances.
Requirements
  • Associate Degree and minimum of two years' experience needed in a medical Front Office environment, including basic medical billing experience.
  • Knowledge of basic medical office billing and insurance knowledge. Medicaid/Medicare knowledge a plus.
  • Knowledge of Medical Terminologies.
  • Must have great communication skills, writing, spelling, listening, and speaking skills, and interpersonal skills.
  • Must have strong computer and EMR skills, and a positive, friendly, and helpful demeanor.
  • Must have excellent customer service skills and a warm personality.
  • Must have the ability to work in a fast-paced environment and pay attention to detail.
  • Ability to maintain a high level of confidentiality and have empathy for our clients.
  • Ability to follow through to completion of assigned tasks.
  • Ability to multi-task, be detail-oriented, be patient-focused.
  • Ability to maintain a professional appearance.
  • Ability to work as a team member.
  • Ability to resolve problems.
  • Ability to work without close supervision.
Equal Opportunity Employer

Positive Impact Health Centers INC is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, or covered veteran status.

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