Catering Team Lead
3 days ago
**Job Summary**
AEG is hiring a Catering Team Lead to oversee the operation of catering services. This role involves managing staff, ensuring quality customer service, maintaining inventory control, and adhering to food safety standards.
Key Responsibilities:
- Staff Management:
- Assign tasks and delegate responsibilities to team members.
- Monitor staff performance and provide feedback to management.
- Address customer concerns and resolve issues.
- Inventory Control:
- Maintain accurate records of inventory levels and manage stock replenishment.
- Monitor waste and implement cost-saving measures.
- Customer Service:
- Provide excellent customer service to event attendees.
- Respond promptly to customer inquiries and complaints.
- Promote and upsell menu items.
- Operational Excellence:
- Ensure smooth and efficient operation of catering services.
- Monitor food quality and presentation.
- Comply with all food safety and sanitation regulations.
Requirements:
- Experience: Prior experience in food service or retail operations, preferably in a supervisory role.
- Customer Service Skills: Excellent communication and interpersonal skills to interact effectively with customers and staff.
- Leadership Abilities: Ability to lead and motivate a team to achieve operational goals.
- Basic Math Skills: Accurate cash handling and inventory management skills.
- Food Safety Knowledge: Understanding of food safety guidelines and sanitation practices.
- Flexibility: Ability to adapt to changing demands and work in a fast-paced environment.
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