Customer Service Experience Specialist
2 weeks ago
Job Overview
National Toxicology Specialists is seeking a professional Customer Service Experience Specialist to provide exceptional support to our customers. This role involves effective communication, problem-solving, and relationship-building.
About the Role
We are looking for a skilled individual to handle a high volume of customer inquiries, identify needs, and provide tailored solutions. The ideal candidate will be computer-savvy, friendly, and able to remain calm under pressure.
Responsibilities
- Manage inbound calls and emails efficiently
- Analyze customer concerns, gather relevant information, and offer suitable resolutions
- Utilize pre-defined scripts to address various customer service topics
- Implement best practices in customer engagement techniques to foster rapport and build strong relationships
- Maintain accurate records of all customer interactions
- Meet personal and team performance targets
- Participate in ongoing training sessions to enhance skills and knowledge
Qualifications
- Highest level of education achieved: High school diploma or equivalent
- Prior experience as a Customer Service Representative or similar role is preferred
- Proficiency in using computers and customer management software
- Excellent verbal and phone communication skills
- Familiarity with active listening techniques
- Able to work well under pressure
- Highly organized with excellent time management and prioritization skills
Benefits
- Competitive compensation package
- Paid time off for relaxation and rejuvenation
- Opportunities for career growth and development
Estimated Salary Range: $45,000 - $60,000 per annum, depending on location and experience.
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