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Massage Therapist

2 months ago

Atlantic City, New Jersey, United States Hard Rock Hotel and Casino Atlantic City Full time
Job Summary

We are seeking a skilled and licensed Massage Therapist to join our team at the Hard Rock Hotel and Casino Atlantic City. As a Massage Therapist, you will be responsible for administering professional massage and body treatments to our guests, providing exceptional customer service, and maintaining a clean and safe environment.

Key Responsibilities
  • Client Care
    • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
    • Effectively inform and educate our guests about specific wellness concerns.
    • Be flexible with your schedule, supporting the needs of the spa.
  • Service Delivery
    • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
    • Properly care for equipment and use proper amounts of product to assist with cost controls.
    • Have complete knowledge and understanding of all services and products offered.
  • Communication and Teamwork
    • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
    • Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
    • Handle guests' questions and concerns professionally and courteously.
  • Qualifications
    • Must hold and maintain a current state license.
    • Minimum of 2 years' experience, preferably in a luxury resort spa environment.
    • Guest service training a plus.
Requirements
  • Ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings.
  • Assist in all areas of spa operation as requested by management.