Funeral Home Operations Manager

2 weeks ago

Nashville, Tennessee, United States Park Lawn Memorial Group, LLC. Full time
Job Description

We are seeking a highly skilled and experienced General Manager to oversee the operations of our funeral home and/or cemetery location(s) in the West Harpeth Hills area. As a key member of our team, you will be responsible for ensuring the highest level of service to our client families and their guests.

Key Responsibilities
  • Oversee the management of resources and day-to-day operations to ensure exceptional client satisfaction and market share growth.
  • Establish and maintain a financial plan to meet or exceed annual goals and objectives.
  • Analyze financial reports to identify areas for improvement and implement strategies to maintain and improve location performance.
  • Ensure compliance with Federal, state, and local laws and regulations for cemetery, cemetery sales, crematory, and funeral home operations.
  • Develop and maintain quality relationships with suppliers to provide value-added products and services to our business.
  • Manage business operation permits and ensure timely applications.
  • Monitor and manage financial results to meet or exceed standards.
  • Prepare and manage capital requests and expenditures.
  • Provide coaching, mentoring, and development to department heads and location staff.
  • Ensure family survey and family service follow-up calls are completed.
  • Conduct regular inspections of facilities, grounds, and locations to ensure maintenance to standards.
  • Develop and implement marketing plans to expand exposure in the community.
  • Sponsor on-site community events to promote the business.
  • Develop relationships with community businesses and leaders.
  • Assist direct reports in setting and meeting their goals.
  • Encourage the development of new service offerings.
  • Perform projects and other duties as assigned.
Requirements
  • Four-year degree or equivalent combination of education and experience required.
  • Bachelor's degree strongly preferred.
  • Minimum of 5 years of experience preferred in a funeral home or combo desired.
  • Experience with analyzing finance reports to determine actions to maintain and/or improve location performance strongly preferred.
  • Current Funeral Director license is highly preferred.
  • Valid state-issued driver's license in good standing and acceptable driving record.
Additional Eligibility Qualifications
  • Attend and perform work in a professional and courteous manner in accordance with the employer's requirements.
  • Demonstrated willingness to participate in growing market share through community involvement.
  • Able to read, write, and speak English fluently. Bilingual is a plus.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint) preferred.
  • Ability to communicate effectively with internal and external customers, community leaders, and grieving client families.
  • Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
  • Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
  • Maintains a positive attitude and working environment through organization and communication.
  • Ability to simultaneously handle multiple projects, prioritize tasks, and exercise good judgment.
Supervisory Responsibility

This position has direct management responsibilities, including hiring, firing, performance management, and disciplinary actions as needed.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • The duties associated with this position are generally performed in an indoor office setting.
  • Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
  • Equipment used to perform the essential function of this position includes, but is not limited to, computer, fax, copier, merchant terminal, multi-line phone system, personal or company-owned vehicle.
  • Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds.
  • This position may also require reaching, pushing, and pulling.
  • This position may also be exposed to chemicals and/or blood-borne pathogens. Exposure risk is considered: Low
Travel
  • This position may require up to 20 percent out-of-area and overnight travel.
  • Travel is primarily local, occurring during the business day only.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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