Host

2 weeks ago


Hamilton, Ohio, United States Shooters Sports Grill Full time
Host/Hostess Job Description

Shooters Sports Grill is seeking a highly skilled and friendly Host/Hostess to join their team.

The primary objective of this role is to provide exceptional customer service and create a welcoming atmosphere for guests.

Key Responsibilities:

  • Develop and maintain positive relationships with colleagues and guests
  • Provide warm and genuine greetings to internal and external guests
  • Operate the telephone system with professionalism and efficiency
  • Escort guests to tables and provide menus as needed
  • Maintain a thorough knowledge of menu items and answer questions
  • Make reservations in reservation software
  • Handle to-go orders accurately and efficiently
  • Manage guest flow by managing reservations, handling wait lists, and quoting accurate wait times
  • Complete opening and closing procedures, as well as daily side-work
  • Follow cash handling procedures and maintain a neat and organized work area
  • Comply with company processes and procedures
  • Maintain a neat, clean, and professional appearance
  • Follow all company safety and security policies and procedures
  • Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs
  • Attend required training and meetings
  • Maintain the integrity of Company proprietary information and protect Company assets

Requirements:

  • Ability to perform all host-related tasks and proficiently use job-related software and office equipment
  • Ability to remain calm in various situations, use sound judgment, and effectively solve problems
  • Ability to work quickly and prioritize seating and resetting of tables
  • Ability to demonstrate cash handling procedures
  • Strong written, verbal, and interpersonal skills

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