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Front Desk Representative

2 months ago

Arcadia, California, United States Arbor Lodging Management Full time
{"Job Title": "Front Desk Agent", "Job Description": "

At Arbor Lodging Management, we are seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.

Responsibilities:

  • Greet and register guests in a friendly and efficient manner.
  • Assist with taking reservations, pre-registrations, and room blocking.
  • Help large groups upon arrival and provide assistance with their stay.
  • Be knowledgeable about the local area and recommend dining, shopping, and other attractions to our guests.
  • Resolve guest issues and work to achieve complete guest satisfaction.
  • Process payments and ensure all cash, checks, and credit cards balance at the end of each shift.

Requirements:

  • Outgoing and friendly demeanor.
  • Hotel Front Desk experience preferred.
  • Knowledge of reservation systems.
  • Ability to communicate effectively through spoken and written means.
  • Windows knowledge.
  • Positive, upbeat demeanor and team-minded.
  • Ability to stand for 8 hours at a time.
  • Able to lift 20lb on occasion.
  • Set schedule with availability to pick up extra shifts.
  • High school Diploma or equivalent.

At Arbor Lodging Management, we offer a competitive salary, annual review with increase potential, 401k program with company match, and additional benefits. We are committed to our Five Guiding Principles: Do the Right Thing, Lead with Heart, Be Accountable, Aim Higher, and Celebrate Differences. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply today.", "Company Description": "Arbor Lodging Management is a leading hotel investment and management company with a portfolio of hotels across the United States. We are committed to connecting our guests with exceptional experiences and are people-focused, data-driven, and accountable to our guests and clients.", "Benefits": "Competitive salary, annual review with increase potential, 401k program with company match, and additional benefits.", "Guiding Principles": "Do the Right Thing, Lead with Heart, Be Accountable, Aim Higher, and Celebrate Differences."}