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Client Support Specialist

2 months ago

Carrollton, Georgia, United States SMI USA Full time
CUSTOMER SERVICE REPRESENTATIVE

About SMI USA:

SMI USA is a leading provider of innovative technology solutions tailored for the human services sector. With a legacy of over 50 years as a family-owned enterprise, we pride ourselves on fostering a culture that values teamwork, empowerment, and a balanced work-life environment. Our commitment to our employees and clients reflects our belief that we are a family serving families. We strive to maintain our competitive edge by attracting talented individuals who are not only technically proficient but also creative and client-oriented.

Position Overview:

As a Customer Service Representative at SMI USA, you will be part of a dynamic 24/7 call center environment. Your primary responsibility will be to handle a high volume of inbound calls, typically ranging from 100 to 150 per shift, ensuring adherence to established protocols and service agreements. You will categorize calls accurately and perform additional tasks as required.
  • Maintain a comprehensive understanding of company policies and procedures.
  • Demonstrate strong verbal and written communication abilities.
  • Familiarity with modern office practices and equipment is essential.
  • Exhibit exceptional interpersonal skills, characterized by patience and courtesy.
Communication Channels:
  • Email
  • Phone
  • Chat
Key Highlights:
  • This is a fully remote position with virtual interviews and online training.
  • Permanent work-from-home opportunity.
  • Compensation is set at $14/hr, with additional shift differentials.
  • We are seeking candidates for second shift hours (10 am EST to 9 pm EST), which may include evenings and weekends.
  • Comprehensive benefits package including Medical, Dental, Vision, and 401(k) available after 30 days of employment.
  • Paid Time Off (PTO) accrual begins on your first day.
  • Opportunities for internal promotions and a referral program.
SMI USA will provide the necessary equipment for this role, which must be returned upon termination of employment.

Required Qualifications:
  • High School Diploma or equivalent is mandatory.
  • A minimum of one year of experience in customer service, call center operations, or a related field is required. Equivalent combinations of education and experience will be considered.
  • Proficiency in data entry, including keyboard, mouse, and 10-key operations.
  • Typing speed of at least 35 WPM is required; a typing assessment will be conducted during the interview.
  • Basic proficiency in Microsoft Office applications.
To qualify for this remote position, candidates must have:
  • A quiet, dedicated workspace at home.
  • A reliable high-speed internet connection with a minimum download speed of 30 Mbps (cable or fiber).
  • A smartphone with Android OS or iPhone for user authentication.
  • A personal headset (optional).
Compensation: $14/hr.

Note: Candidates must reside in the United States to be eligible for this position.

SMI USA is an Equal Opportunity Employer and maintains a Drug-Free Workplace.