Customer Service Liaison

4 weeks ago


TX United States Camin Cargo Control Full time
Job Summary

This role is based in the branch office and serves as the primary liaison between the Inspector Coordinator and the Customer, coordinating day-to-day customer relations. The successful candidate will ensure that Company personnel and resources meet the job requirements as communicated by the customer.

Key Responsibilities
  • Functions as the Point of Contact and representative of the Company to customers, ensuring their satisfaction with Camin Cargo's performance.
  • Communicates with customers regarding information relating to field measurements, lab testing, and job progress updates.
  • Develops and recommends solutions to unusual customer demands and requirements that advance the Company's business interest and satisfy the customer.
  • Reviews and evaluates the customer's nomination (purchase order) for completeness and accuracy and for the Company's ability to meet customer requirements.
  • Reviews customer's job requirements with Inspector Coordinator or Laboratory Coordinator to ensure that the customer's requirements are properly addressed on time.
  • Receives, analyzes, compiles, and verifies data resulting from field measurements and laboratory testing, and prepares or supervises the preparation of the applicable reports for the customer.
  • Has authority and discretion to resolve, in a fiscally responsible manner, customer complaints using superior negotiating and customer relations skills.
  • Interprets, administers, and applies policies of the Company to resolve disputes or customer dissatisfaction.
  • Identifies the root causes of quality system problems and uses good judgment to independently troubleshoot, initiate, recommend, and/or implement timely solutions.
  • Performs or shares scheduling and job assignment duties during non-working hours, weekends, and holidays.
  • Attends and participates in branch management meetings.
Fitness for Duty - Physical Demands
  • This position will be in an office setting, but field work may be required.
  • Ability to occasionally lift up-to-50 pounds, push & pull, reach overhead, stoop & squat, and wear protective equipment if required.

This document contains Confidential and Proprietary information which is the property of Camin Cargo Control. None of the information contained herein may be disclosed, reproduced, distributed, or used without prior written consent from Camin. All rights reserved.



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