Senior IT Systems Specialist

3 weeks ago

Aurora, Colorado, United States Sensible Solutions and Technologies Inc Full time
Job Summary:

As a Senior IT Systems Specialist at Sensible Solutions and Technologies Inc, you will be responsible for providing support for the implementation, troubleshooting, and maintenance of IT systems. This includes providing Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems, as well as managing the daily activities of configuration and operation of IT systems. You will also provide assistance to users in accessing and using IT systems, and provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Additionally, you will provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. You will also provide support for the escalation and communication of status to agency management and internal customers. You will optimize system operations and resource utilization, and perform system capacity analysis and planning. You will also provide in-depth experience in trouble-shooting IT systems, and provide detailed analysis and feedback to agency management and internal customers for escalated tickets. You will also provide support for the dispatch system and hardware problems and remains involved in the resolution process. You will configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

Responsibilities:

  • Provide support for implementation, troubleshooting, and maintenance of IT systems
  • Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide assistance to users in accessing and using IT systems
  • Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
  • Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning
  • Provide in-depth experience in trouble-shooting IT systems
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance


Requirements:

Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree. A U.S. government clearance with polygraph is required. Hardware and software maintenance and troubleshooting, Linux experience (RHEL7/8/9), COTS products installation, configuration, and updates, IAVM and DISA STIG research, adjudication, implementation, and mitigation, server building and re-building from ground up, server certifications, experience with HPE Gen 10 and 11 server technology (DL385 with AMD processor), VM administration, troubleshooting, and configuration, scripting experience (BASH, Perl, and/or Python), secure network administration, utilizing iLo, on-console administration, flexibility, and willingness to support a small, mission critical team with dynamic priorities.

Bonus Points:

  • HP Aruba and CISCO switch experience
  • Knowledge with customer process for maintenance activities and outages

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