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Automotive Customer Service Consultant
2 months ago
Automotive Service Advisor / Writer
Job Overview:
As an Automotive Service Advisor / Writer, you serve as the primary point of contact for customers seeking assistance with their vehicles. Your role is pivotal in fostering relationships with clients, as they rely on your expertise every time they invest in their automotive needs.
Service Advisors are tasked with guiding customers through the complete repair journey, ensuring they are updated on their vehicle's status and that their satisfaction is prioritized before they depart.
Key Responsibilities:
- Welcome every customer with warmth and professionalism.
- Offer clear and understandable solutions for vehicle repairs.
- Efficiently manage the workflow within the service center.
- Promote services effectively while maintaining integrity and transparency.
- Uphold a positive and collaborative team environment.
- Communicate professionally over the phone.
- Establish lasting relationships between the service center, yourself, and the clientele.
- Oversee and engage in customer service activities.
- Provide shuttle services to customers as necessary.
- Ensure all repairs meet the required specifications.
- Collaborate with team members and assist colleagues as needed.
- Perform additional duties as assigned.
