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Build to Rent Warranty Support Manager

2 months ago

Scottsdale, Arizona, United States Taylor Morrison Full time

Job Overview

As a Warranty Support Manager in the Build to Rent sector at Taylor Morrison, you will play a crucial role in assisting with the management of the warranty program tailored for Build to Rent properties. Your primary focus will be on fostering and maintaining robust professional relationships with assigned local divisions, trade contractors, property management teams, and staff members.

Key Responsibilities

In your role as a Warranty Support Manager, you will:

  • Assist property managers in ensuring timely and accurate responses to warranty inquiries while monitoring maintenance service requests.
  • Support the training and implementation of the Build to Rent warranty framework, including relevant systems and procedures.
  • Assess all warranty requests from local community property management teams to determine if they qualify as warranty items or operational maintenance issues.
  • Coordinate with trade partners and local property management teams to schedule prompt and efficient service for tenants.
  • Follow up with contractors and property management to ensure that work is completed thoroughly and on time.
  • Negotiate, process payments, and verify pricing with trade partners for contracted services.
  • Conduct monthly reviews and track quality control metrics, warranty expenditures, and customer service representative performance data.
  • Investigate areas of concern to effectively identify solutions and actions.
  • Manage a high volume of warranty calls efficiently.
  • Provide regular detailed reports on warranty data to the Corporate Team.
  • Document all aspects of the communities managed and compile data for projects upon completion.
  • Collaborate with suppliers and distributors for warranty registrations and product tracking.
  • Be open to performing additional duties as assigned.

Qualifications

To excel in this position, you will need:

  • A solid understanding of business principles.
  • A results-driven mindset.
  • Effective prioritization skills.
  • The ability to manage multiple tasks simultaneously.
  • Self-awareness and motivation.

Preferred Experience

You may be the ideal candidate if you possess:

  • A college degree, military service, or relevant experience in customer service.
  • Proficiency in Excel and shared drive systems.
  • Prior experience in homebuilding or multi-family housing.
  • Strong familiarity with the Buildpro warranty system.
  • Exceptional communication skills and follow-up abilities.
  • Outstanding organizational, scheduling, and planning skills.
  • A minimum of 3-5 years of experience in a related field.

Work Environment

This position involves office or non-manual work directly related to management or general business operations, requiring independent judgment and discretion regarding significant matters.

Physical Requirements

Applicants should be able to remain stationary for up to 50% of the time and frequently lift or move up to 10 pounds, with occasional lifting of up to 25 pounds.

Benefits of Joining Taylor Morrison

We are committed to attracting dedicated professionals who share our values of prioritizing customer needs. Along with a supportive team environment and opportunities for career growth, we offer a comprehensive benefits package, including:

  • Competitive compensation
  • Health care coverage (medical, dental, vision, and prescription drug)
  • 401(k) plan with company matching
  • Flexible spending accounts
  • Disability programs
  • Life insurance for employees and dependents
  • Paid vacation and company holidays
  • Tuition reimbursement
  • Employee home purchase rebate program
  • Home mortgage program
  • Employee assistance program (EAP)

Taylor Morrison is an equal opportunity employer and does not discriminate against any candidate or employee based on race, national origin, sex, marital status, sexual orientation, age, disability, religion, or veteran status.