Nighttime Hospitality Specialist
1 week ago
DelMonte Hotel Group seeks a skilled Auditor and Guest Service Expert to join their team at the AC Hotels location in Pinecrest, Cleveland's newest mixed-use district in Orange Village, Ohio. This role offers an estimated salary range of $45,000 - $60,000 per year, depending on experience.
About the CompanyThe DelMonte Hotel Group is a hospitality leader that prides itself on cultivating a workplace that feels like home and brings out the best in its employees. With a strong focus on attention to detail and exceptional customer service, this company has established itself as a leader in the industry.
About the RoleThis position requires 1-3 months of related experience, a high school diploma or equivalent combination of education and experience. As a Nighttime Hospitality Specialist, you will be responsible for providing the highest level of service possible to guests. Your duties will include greeting and registering guests, answering telephones, posting charges, computing bills, collecting payment, and making change. You will also make and confirm reservations, monitor room availability, block rooms, program wake-up calls, handle guest mail and messages, open and close shifts, maintain market stock and coffee area as needed, finalize transactions, prepare and print folios, create and transmit required reports, compile daily sales figures, complete end-of-month procedures, ensure hotel PMS system balance, provide guests with information regarding hours and available services, assist in maintaining lobby cleanliness, and check all lobby fixtures and equipment for proper operation.
Job Requirements- Self-motivated individual with a strong work ethic and drive to exceed expectations
- Excellent communication skills
- Passion for the guest service experience and attention to detail
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