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Director of Managed Services

2 months ago

Plano, Texas, United States Medsphere Full time
Job Summary

We are seeking a highly experienced and skilled Technical Director of IT Operations to join our team at Medsphere. As a key member of our leadership team, you will be responsible for defining and implementing the technologies used to deliver exceptional IT services to our clients.

Key Responsibilities
  • Leadership and Strategy
    • Develop and implement IT strategies to drive business growth and improve operational efficiency
    • Lead the development of technology roadmaps to align with business objectives
  • Technology Management
    • Oversee the implementation and management of IT systems, including infrastructure, applications, and security
    • Ensure the delivery of high-quality IT services to clients, including monitoring, maintenance, and support
  • Team Management
    • Lead and manage a team of IT professionals, providing guidance, coaching, and development opportunities
    • Collaborate with cross-functional teams to ensure effective communication and alignment
  • Client Management
    • Develop and maintain strong relationships with clients, understanding their business needs and objectives
    • Provide exceptional client service, ensuring timely and effective resolution of IT issues
Requirements
  • 5+ years of experience in directing the delivery of managed IT services
  • 5+ years of experience in Healthcare IT Support preferred
  • 8+ years of strategic technology support, planning, and execution
  • Experience leading a team of high-performing support staff
  • Ability to create multi-level programs with incorporated individual project plans/schedules, budgets, and forecasts
  • Proficient in Microsoft 365 Applications (Excel, Word, MS Project, PowerPoint, and Visio)
  • Demonstrated ability to successfully handle multiple demands and meet deadlines
  • Excellent communication skills
  • Extensive knowledge of business and IT services functions
  • Advanced working knowledge of Windows Server operating systems
  • Advanced working knowledge of local and wide area networks
  • Experience with cloud infrastructure deployment and management
  • Advanced knowledge of ConnectWise and N-Able
  • Analytical thinker with strong attention to detail and strong problem-solving skills
  • Ability to relay technical information to clients and staff with varying skill levels
  • Demonstrated ability to manage vendor/supplier relationships
  • Keen ability to learn quickly and find resolutions to technical issues
  • Proven track record in a team environment
  • Advanced understanding of anti-virus, EDR, and patch management systems and processes
  • Ability to consider multiple tasks, requests, and issues, and independently make timely decisions