Retail Store Associate
2 months ago
About the Role:
The Store Specialist at Ocean State Job Lot plays a vital role in delivering exceptional customer experiences. This position involves handling customer inquiries, processing transactions, and maintaining a visually appealing store environment.
Key Responsibilities:
- Provide top-notch customer service through the T.R.E.A.T. model, fostering a welcoming atmosphere.
- Assist customers with inquiries, locate items, complete purchases, and handle transactions accurately.
- Promote Company-wide customer initiatives, such as donations and loyalty programs.
- Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
- Train and coordinate assigned associates, manage breaks according to policy and regulations.
- Communicate issues and improvement opportunities to store leadership.
- Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
- Handle daily damages and returns according to established procedures.
Requirements:
- Prior retail merchandising, customer service, and/or cashier experience is preferred.
- Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
- Full-time associates in this role must have availability to work as needed by the business, including nights and weekends.
- Must be 18 years of age or older.
Work Environment:
- Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
- Responsible for physical activities, including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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