Current jobs related to Optometric Assistant - Braintree, Massachusetts - Visionworks

The Clinical Specialist/Optometric Assistant plays a vital role in ensuring a great patient experience by preparing patients for onsite and/or remote examinations, completing pre-exam diagnostic tests, and explaining each step of the process.

• Complete patient registration, gather and submit pertinent patient information, including Medical History and Ocular Health data into EMR.
• Assist onsite doctors with patient care and eye examinations, clearly explaining the preliminary testing process to patients, administering each preliminary test, and accurately documenting results in EMR.
• For patients with remote appointments, the Clinical Specialist will assist patients through the remote eye exam process, including pre-testing, specialty testing, and accurately documenting results in EMR.
• Initiate remote technician and remote doctor video conferencing, assist remote doctors and technicians to complete additional testing required for a remote exam.
• Transition patients to retail associates, conveying the recommendations of the doctor to the retail associate.
• Have a strong understanding of MVC plans and be able to articulate plan benefits to patients.
• Preauthorize insurance in accordance with standard operating procedures.
• Schedule appointments and manage exam books according to Company guidelines, including contacting no shows and cancellations.
• Maintain patient flow to allow for doctor effectiveness.
• Answer patients' clinical questions in person and over the telephone, triage ocular emergencies, and schedule annual eye exams.
• Maintain complete and accurate patient records according to Company standards.
• Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.
• Place diagnostic contact lens orders for patients and stock, notify patients when their contact lenses are available for dispensing.
• Have a working knowledge of contact lens brands and parameters, accurately pull contact lenses trials when requested by the doctor.
• Ensure a clean and healthy environment for patients by maintaining doctor equipment and clinical supplies, and ensuring equipment is covered nightly.
• Participate in specialized training of all responsibilities and complete required clinical certification(s).
• Ability to work flexible schedules to meet changing business demands, including traveling to other locations.

• One (1) year of related experience.
• Optical or Healthcare background preferred.
• Medical office/business professionalism required.
• HS diploma, GED or equivalent related job experience.
• Training provided.

• Patient advocate.
• Excellent customer service skills.
• Ability to initiate immediate interaction, coordination, and collaboration with patients and team members.
• Very detail-oriented and well-organized.
• Ability to communicate clearly and effectively with other associates and patients.
• Work under stress with interruptions and deadlines.
• Energetic and self-motivated.
• Team player.
• Excelling problem-solving ability.
• Ability to multi-task.
• Exhibit empathy in all interactions.
• Ability to read, analyze, and interpret insurance forms.
• Follow procedures and instructions.
• Read English.
• Operate and enter data into electronic software platforms efficiently and accurately.

• Work changing schedules to meet business demands, including travel between stores.
• Work inside store location.
• Use computers, electronics tablets, and pre-testing instruments effectively.
• Reach above shoulder continuously.