Member Experience Specialist

4 days ago


Cuyahoga Falls, Ohio, United States Sam's Club Full time
Job Overview

As a Member Experience Specialist at Sam's Club, you will play a crucial role in shaping the shopping experience for our members. This is an excellent opportunity to join our dynamic team and grow your career.

About the Role

In this role, you will be responsible for:

  • Ensuring club pick-up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
  • Maintaining safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
What We Offer

We offer a competitive hourly wage range of $17.50 per hour, depending on location and qualifications. In addition to our competitive wages, we also offer:

  • Health benefits: medical, vision, and dental coverage.
  • Financial benefits: 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting.
Key Responsibilities
  1. Provide exceptional customer service to members across the club as needed, answering any questions they may have.
  2. Maintain a clean, neat, and member-ready area.
  3. Assist our members with loading their vehicles and support creating a great member experience.


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