Merchandising Service Associate
2 weeks ago
We are seeking a highly skilled Merchandising Service Associate to join our team at Lowe's. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring that merchandise is properly displayed and restocked.
Key Responsibilities- Provide top-notch customer service by responding to customer inquiries, resolving issues, and making recommendations on products and services.
- Maintain a clean and organized store environment by adhering to housekeeping standards and programs, including Zone Recovery.
- Restock and replenish merchandise, including moving or replacing beams and grids, rotating stock, and building products.
- Verify buyback items and ensure they are pulled, prepped, and ready for shipping.
- Identify and report damaged or missing signage, displays, and collateral, and order replacements as needed.
- Update and validate wayfinding and product location signage, as well as digital maintenance of this information throughout the store.
- Work with store leadership to stage clearance and damaged merchandise for quick sale.
- Review, complete, and enter completion details for all assigned merchandise reset, service, and maintenance tasks.
- Remove trash, move cardboard boxes to the bailer, and move plastic wrap and other debris to the compactor.
- Replace light bulbs and alert Facility Services Associate (FSA) when additional maintenance issues are noted.
- Detect and report common signs of shoplifting, theft, and other security risks to management and/or Asset Protection.
- High school diploma or equivalent required.
- Previous retail or customer service experience preferred.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Excellent communication and interpersonal skills.
- Ability to lift up to 50 pounds and stand for long periods of time.
Lowe's is an equal opportunity employer and offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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