Financial Services Representative
2 days ago
Cornerstone Financial Credit Union is a dynamic and growing financial institution seeking a highly motivated Call Center Representative to join our team. This role plays a crucial part in providing exceptional customer service, resolving member inquiries, and promoting credit union products and services.
Responsibilities
As a Call Center Representative, you will be responsible for answering account, product, and service inquiry calls from members in a professional and courteous manner. You will provide answers to members' questions, problems, and concerns with care and efficiency while promoting credit union products and services. You will also perform requested transactions, conduct loan interviews, and accept loan applications confidentially and in compliance with regulations.
Duties and Responsibilities:
* Provides a professional and friendly environment for members to conduct business over the telephone.
* Processes members' various financial transactions such as wire transfers, cash advances, loan payments, and payment authorizations.
* Responsible for accurately identifying members prior to providing account information or performing requested transactions.
* Reviews online memberships and conducts telephone loan interviews and completes loan applications.
* Provides information on auto, boat, and recreational vehicle values.
* Maintains detailed knowledge of all credit union fees, rates, products, current promotions, and procedures for conducting loan interviews and completing loan applications.
* Posts all member transactions and uses other computer software to access member information and assist with additional services as needed.
* Prepares teller checks and loan add-on advances.
* Effectively cross sells the benefits of all CFCU products and services to members.
* Closes accounts as requested in writing by mail. Uses Sales and Service Training skills to retain accounts whenever possible.
* Answers email requests and performs account research using various programs and communication with various departments.
* Resolves member complaints within authority with care and concern.
* Understands and complies with all applicable laws and regulations, including Reg B, Reg E, Reg Z, Reg CC, Reg DD, and the Fair Credit Reporting Act.
* Assists in training new Call Center employees.
* Processes daily reports such as online check disbursements and bill pay maintenance requests.
* Understands and adheres to all security policies and procedures, and all other credit union policies.
* Maintains member information in confidence.
* Processes requests such as ACH authorizations, stop payments, contact information changes, etc.
* Processes returned mail following proper procedures.
* Provides back-up for ITM Associate.
* Performs other duties as requested.
Requirements
A minimum of three years of experience in financial institution work, preferably in a Teller/Universal Associate or customer service-related position. Loan processing experience and specialized financial services training are desired. Excellent verbal and audio communication skills are required. Good independent judgment, initiative, and problem-solving skills are essential. The salary range for this position is $45,000 - $65,000 per year, depending on experience. Cornerstone Financial Credit Union offers a positive and fun work environment, excellent benefits, and opportunities for growth and development.
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